1. Who we are
PenPenGo is a technology platform owned by Sawmadal Services Pty Ltd. In this policy, “PenPenGo,” “we,” “us” and “our” refer to Sawmadal Services Pty Ltd and authorised entities supporting the PenPenGo service.
2. Information we may collect
- Name, telephone number and email address
- Date of birth and profile information
- Identification and driver-verification documents
- Profile photographs
- Vehicle, licence and insurance information
- Pickup, destination, route and device-location data
- Real-time trip location data while relevant location permissions and tracking functions are enabled
- Trip requests and service history
- Payment references and transaction records
- Device, browser, IP address and application information
- Communications with riders, drivers and support personnel
- Ratings, feedback, complaints and incident reports
- Website cookies and analytics information
3. How we use information
- Create and manage accounts
- Connect riders with independent drivers
- Process and record service requests
- Enable supported real-time trip tracking and visibility for authorised participants
- Facilitate supported payments and refunds
- Verify identities and driver eligibility
- Provide customer and technical support
- Investigate complaints, fraud and safety incidents
- Protect users, systems and platform integrity
- Improve PenPenGo’s products and services
- Send operational and service communications
- Comply with legal and regulatory obligations
- Send marketing communications where consent is required and obtained
4. Location and real-time trip information
When enabled, PenPenGo may collect precise or approximate location information to support pickups, navigation, real-time trip visibility, safety, fraud prevention and service improvement.
During an active trip, relevant location information may be visible to authorised participants, such as the connected rider and independent driver, and may be accessible to authorised PenPenGo personnel where reasonably required for safety, support, fraud prevention, legal compliance or incident investigation.
Real-time tracking depends on device settings, location permissions, mobile-network or internet availability and supported app functionality. Users can control certain location permissions through their device settings, but disabling access may prevent some features from working correctly.
Location information will be handled and retained in accordance with this policy, applicable law and PenPenGo’s operational requirements.
5. Payments
Payments may be processed or facilitated by banks, mobile-money operators, payment aggregators or other authorised providers. These providers may collect and process information under their own privacy policies.
PenPenGo should not store complete payment-card details unless this is necessary, legally permitted and protected through an approved payment-security arrangement.
6. When information may be shared
- Drivers and riders involved in a service request
- Payment and mobile-money providers
- Identity-verification and fraud-prevention providers
- Cloud-hosting, mapping, location, communications and technology providers
- Professional advisers and insurers
- Government, regulatory or law-enforcement authorities when legally required
- A successor organisation following a lawful merger, restructuring or sale
We do not sell personal information for unrelated third-party marketing.
7. International information handling
Information may be processed or stored in countries other than the user’s country, including Australia and locations where approved cloud or technology providers operate. We will apply reasonable contractual, organisational and technical protections to such information.
8. Information security
We use reasonable safeguards such as access controls, encryption, logging, monitoring, secure development practices and account-verification measures. However, no internet-based service can guarantee absolute security.
9. Information retention
We retain personal information only for as long as reasonably necessary to provide services, support safety and incident investigations, resolve disputes, prevent fraud and satisfy legal, tax, accounting and regulatory obligations.
10. Your Privacy Choices and Account Deletion
Subject to applicable law, you may exercise certain rights in relation to your personal information held by PenPenGo, including the right to:
- request access to your personal information;
- request correction of inaccurate, incomplete or outdated personal information;
- request deletion of your PenPenGo account and associated personal information;
- withdraw consent where processing is based on consent;
- request a copy of eligible personal information;
- request restriction of certain processing where applicable; and
- unsubscribe from marketing or promotional communications
Some information may need to be retained for legal, safety, fraud-prevention or dispute-management purposes.
If you no longer wish to use or engage with PenPenGo, you may request deletion of your PenPenGo account and associated personal information.
Where the PenPenGo application provides an account-deletion function, you may delete your account directly through the application. Alternatively, you may submit an account-deletion request to PenPenGo using the contact details provided in Section 14 of this Privacy Policy.
When an account deletion request is received, PenPenGo will take reasonable steps to verify the request and, subject to applicable law, delete or de-identify personal information that is no longer required for a lawful purpose.
Deletion of an account may result in the loss of access to PenPenGo services, account history, preferences and other information associated with the account.
Information that may be retained
Deleting your account does not necessarily mean that all information associated with your account can be immediately or permanently deleted. PenPenGo may retain certain information where reasonably necessary or where required or permitted by law, including information required for:
- legal, tax, accounting or regulatory obligations;
- fraud prevention, security and safety purposes;
- investigation or resolution of complaints, disputes or incidents;
- establishing, exercising or defending legal claims;
- compliance with court orders or requests from government, regulatory or law-enforcement authorities; or
- maintaining appropriate business and transaction records.
11. Children
PenPenGo is not intended for children under age 18 or for people who cannot legally enter into the relevant service arrangement without the permissions of a parent or guardian.
12. Cookies
Our website may use essential, performance and analytics cookies. Where required, users will be given choices regarding non-essential cookies.
13. Changes to this policy
We may update this policy as our services or legal obligations change. The revised policy will be published with a new effective date.
14. Contact us
Privacy enquiries and requests may be sent to:
Email: privacy@penpengo.com
Company: Sawmadal Services Pty Ltd
Postal address: 1 Heidelberg Corner, Wanneroo Western Australia 6065